Shipping Policy

Delivery to metro Victorian addresses is set at a flat rate of $80.00 except in the case of special circumstances (especially large or bulky items, tailgate, multiple deliveries etc) and generally takes 2-3 days depending on stock levels. Interstate or rural deliveries are quoted on a per-order basis.

Cartage will be charged on all deliveries; All Goods will be delivered to the designated site. If a customer requests assistance to move Goods inside any structure or building on site, no responsibility will be borne for any consequential loss or damage. (We deliver to kerbside only)

Our delivery service is made by a contracted courier company. Delivery times are provided by the delivery service, excluding weekends, holidays and may vary according to location.  You will be contacted to arrange a suitable delivery date and time on requested day of delivery. We do our best to deliver to you on your requested delivery date and will contact you as soon as possible if this cannot be done. If you order goods you must be home at the agreed time to accept and sign for deliveries.  If you are not at home the delivery driver will return to the warehouse and it is the customers responsibility to collect the goods or arrange another delivery at the customers cost. If you split an order and request multiple delivery dates you will be charged a delivery fee each time. If for any reason we cannot deliver your full order at the same time you will not be charged for additional deliveries, at our discretion. If you wish to change the delivery date, then please give us no less than 48 hours’ notice prior to delivery. It is advisable that yourself or someone on your behalf will be available to assist the driver in the unloading of large heavy goods. The delivery driver will not carry large items inside or up external stairs. Delivery of large items is a door to kerbside service and the onus is on you to get items from the street frontage to your desired location onsite.

Please note all deliveries will need to be signed for.

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