FAQ's

Simply browse our online catalogue, select the products you are interested in, ensure they fit your project and check out through our online payment system, after which a member of our team will contact you to organise a delivery date.

Lead times are dependent on stock availability, though we carry most items in stock. Indent, special orders, or non-stocked items will be noted as such on the product page. Please note as we operate a bulk warehouse we cannot do next day delivery.

Items directly purchased from the website are usually delivered within 2-3 days for metro Melbourne, 3-7 working days Victoria and Interstate, subject to availability.

If an item is not readily available our team will contact you as soon as possible regarding delivery.

All online orders must be delivered. Please contact our showroom to discuss collection from our Melbourne warehouse.

Yes, owing to the heavy nature of the goods, we require site assistance to be present at time of kerbside delivery. Our team will organise a convenient delivery date and our drivers will endeavour to contact you first thing in the morning with an approx time frame and again at least an hour before they arrive.

We have serviced many projects all across Australia and are more than happy to work with you. Contact us for an interstate delivery quotation.

Yes, all TOTO products sold through TOTO Victoria have a comprehensive warranty and our service network covers every post code of Australia. Even after the warranty period ends, you can still access the TOTO service network for repairs (at your cost) simply by contacting us.

Please refer to this link to our warranty page for full T&C’s (insert link here).

We solve most of our ‘warranty’ issues over the phone! Please call your showroom consultant with any queries before engaging a professional.

Products supplied damaged or faulty products will be repaired or replaced if under warranty at our discretion. Accepted returns due to change of mind will incur a 20% restocking fee and delivery fee, providing the items are in original condition with packaging intact, and we are notified within two weeks of receipt of delivery. Items that have been installed are not subject to return, and it is the installers responsibility to check items before installing.

While we will endeavour to provide the best possible advice and specification sheets for all relevant items , it is ultimately the installers responsibility to ensure all items purchased are suitable for their project before despatch.

We have extensive experience in supplying large projects from luxury homes to multi-residential apartment buildings and six star hotels. If you would like to directly speak to us regarding specific requirements or needs, please don’t hesitate to contact us at (showrooms) or info@totovic.com.au

We work closely with all leading trade members. Visit our (architect page) or contact us directly at (showroom page). We have worked directly on many keystone projects as well as luxury homes in the past and would love to discuss your latest project.

Please read our easy retrofitting guide (retrofit guide.) While we will do our best to help give advice, we cannot guarantee the fit of a TOTO Washlet on anything other than a TOTO toilet.

Yes, everything that we sell at TOTO Victoria/SDC is fully Australian Standards compliant and are WELS and Watermark compliant (where applicable). All products must be installed by a qualified installer according to local regulations.

All TOTO products we supply have been specially engineered and constructed to meet Australian Standards. TOTO products produced for international markets do not meet said requirements and as such we do not carry, sell or supply them. Due to legal reasons, we cannot provide service or spare parts to any TOTO items that have not been sold in Australian. Installing non-watermark approved products is illegal and may create dangerous situations.

Call us at one of our showrooms (link to showroom page) or send us an email at info@totovic.com.au and one of our experienced team team will be ready to assist you.

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